Caring for our team and community: COVID-19 update
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      Updates from our team regarding the COVID-19 outbreak.

      Dear friends,

      The safety, comfort, and well-being of our customers and staff has always been our priority. We wanted to share with you how the COVID-19 outbreak is affecting us at Miik and what it means for you as our customer.

      • We are extending our return policy. Due to continued concerns about coronavirus, and delays in postage deliveries, we have extended our return window to 60 days. This includes all purchases made from Feb 1, 2020 onward.

      • We are still fulfilling orders placed at miik.ca. If we face any restrictions that may prevent or delay the shipment of your order, you will be notified. We’re always here to support you if you have any questions or concerns; please contact us by email at info@miik.ca or give us a call Monday through Friday at 416-673-1200.

      • We’re practicing social distancing. Most of our team already works remotely and will continue to do so. Only a few employees essential to production or processing customer returns will spend limited time in our office or factories.

      • We’re supporting our partners. We work with various manufacturers, sewing studios, and our fulfillment warehouse, who may need to restrict their operation or shut down completely. We understand that the health of our partners and their employees is paramount and we are working together to navigate this challenging time.

      • We’re following instructions from health officials and our government. So far, we are still able to fulfill orders and continue operation. If future health and safety recommendations from officials limit this ability, we ask for your understanding and patience.

       

      Thank you for supporting us and other small businesses during this stressful and uncertain time. Take care of yourself and your loved ones, stay calm, and be kind to your neighbours—we’re all in this together!

      Your Miik Team