Pick Up - FAQ
Picking up your order from our studio in Toronto
Did you know you can pick-up your orders at our studio/warehouse space in Toronto for FREE!? Here’s some important info you’ll need to know:
- Pickups are by APPOINTMENT only.
- You can schedule your pick up within 7 days of placing your order.
- Our operating hours are Monday to Friday from 10am-4pm.
If you’ve placed an exchange order or would like to drop off your return at our location, you can contact us at email@example.com or just reach out to us on the chat and we’ll help you as soon as possible. You still need to start the return/exchange process online through our portal HERE. *Please, pick the option “ship with your own carrier” as the shipping method for the return.
This is a NEW feature for us, so please contact our team if you run into any issues using it, we’re happy to help!
Checkout this video to see how to use the pickup option: